Privacy Policy

Last Updated: April 2026

Welcome to MechanicAssists. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website.

1. Information We Collect

We collect information to provide better services to our users. The types of personal information we may collect include:

  • Identity & Contact Data: Name, mobile number, email address, and physical location data provided via our SOS Emergency Forms or direct communication.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, and operating system collected via cookies and tracking tags.
  • Service Data: Vehicle make, model, registration number, and descriptions of mechanical issues.

2. How We Use Your Data

We use your information strictly to:

  • Dispatch mechanics to your exact location.
  • Communicate with you regarding your service request via Phone or WhatsApp.
  • Prevent fraudulent activities and spam (e.g., analyzing IP addresses).
  • Improve our website and advertising effectiveness through analytics.

3. Third-Party Tracking & Advertising

We use Google Analytics, Google Tag Manager, and Google Ads conversion tracking to monitor the performance of our advertising. These third parties may use cookies, web beacons, and similar technologies to collect or receive information from our website to provide measurement services and target ads. We strictly use this data to measure aggregate ad performance, not to identify individual users maliciously.

4. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We retain your request data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

5. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us via the emergency helplines provided on our website.